Bekah Top

We want you to absolutely love every piece from HERmanas Boutique. If something isn’t quite right, our goal is to make the return or exchange process simple, fair, and stress-free. 🤍

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💌 Online Purchases

Items purchased online may be returned or exchanged within 20 days of delivery. You can return your item by mail or visit us in-store for a quick exchange.

To start a return, please email hello@shophermanas.ca with your order number and reason for return. We’ll respond with easy return instructions and mailing details.

Once approved, you can choose between an exchange, refund to the original payment method, or store credit. Shipping fees are non-refundable, and return postage is the responsibility of the customer unless the item was damaged or incorrect.

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🏷️ In-Store Purchases

Purchases made in-store can be returned or exchanged in-store only within 20 days of purchase. Refunds are issued to the original payment method. Depending on the condition and stock availability, store credit may apply.

All sale or discounted items purchased in-store are final sale.

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✨ Condition Guidelines

• Swimwear must include the original hygiene strip and tags attached.
• Items must be in new condition — unworn, unwashed, and undamaged.
• All original tags must remain attached.
• A valid receipt or online order confirmation is required.

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🚫 Final Sale Items

All sale items, jewelry, hair accessories, and gift cards are final sale and not eligible for return or exchange.

We always encourage you to reach out before purchasing if you have any sizing or product questions — our team is happy to help!

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🕒 Processing Time

Once your return is received, please allow 3–5 business days for processing. You’ll receive an email confirmation once your refund or store credit is complete.

Refunds will be issued to the original form of payment. Store credit will be provided as a digital gift card that can be used online or in-store.

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💎 Damaged or Incorrect Items

We quality-check each piece before it leaves our boutique, but in the rare case that your order arrives damaged or incorrect, please email us within 3 days of delivery at hello@shophermanas.ca with photos and your order number. We’ll take care of it right away.

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🌸 Our Promise

We’re a women-led boutique that takes pride in craftsmanship, quality, and customer care. Every return and exchange is handled with the same level of attention and kindness we bring to every order.

If you ever have questions about sizing, fit, or policy details, please reach out anytime — we’re always here to help.

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💬 Need Help?

Unsure about sizing or fit before purchasing? Our team would love to assist! Email us or message us on Instagram @shophermanas for personalized guidance and recommendations.

Care Instructions: Hand wash